CommentPlease pass on to all Members of Parliament and to Sears Management.
Sears
Sears Canada call centre for catalogue orders in Regina, Sk closed on Sept. 17/09. That left 250 people out of jobs.
The call centre in Belleville, On. was also closed leaving 230 people without jobs.
Now when you call your order in you will be speaking to people in the Phillipines. That’s right folks Sears has moved it’s call centre to the Phillipines because it is cheaper.
I don’t know about you people but with the way the economy is I know I will no longer be shopping at Sears. If they can’t keep the jobs in Canada then they can move all their stores to the Phillipines.
Please pass this on. We need to make a stand. Our economy is not going to get any better unless these big companies start sourcing in the country that they do business
 Comments (3) |  |
| 1. Written by Linda Wilde, Edmonton, Alberta, on 27-11-2009 17:19 I had a terrible experience today trying to place a phone order with Sears Canada. I know immediately that this service had been out-sourced, since the person I spoke to needed almost everything I said repeated at last twice before she understood. Then I had to deal with FOUR major difficulties in placing my order. First - My Sears credit card number was "invalid", until the fifth (5th!) time I made her repeat it as she entered the numbers. Second - she says my postal code doesn't exist. I don't care, I am going to pick up the item, at Southgate Mall please. Third - after asking again what city & province I'm in, she informs me "so sorry, there are no Sears stores in Alberta, so we cannot ship this to you". What??? 6 minutes later, I have convinced her that I live a couple of miles from a Sears store. I've already been put on hold 3 times, but now she's finally ready to take my order. I give her the number from the flyer, and guess what? That number is invalid. The flyer arrived 2 days ago, the sale is this weekend. At this point said I would really like to speak to a supervisor. Her reply was a cheery "Okay! Thank you for shopping at Sears and please call again". NO WAIT I tell her, before she can hang up on me. First of all, I haven't shopped for anything because you haven't filled my order, and if I want to talk to a supervisor, YOU are going to have to put me through! Oh right, she says. Another few minutes on hold. She says the catalogue number has been changed (since the flyer was printed??) but now she knows what I want and it will be ready for pick-up at Southgate in ANOTHER 18 DAYS. And would I like to buy a Christmas decorator rug for only $9.99? A bit later I calmed down enough to try calling head office to make a complaint. The number provided on the Sears website for the "President's office for complaints" gets you the same menu options as for placing an order. Right - I'm going to call the Phillipines again. |
| 2. Written by seb t, on 17-10-2009 10:36 Then do the same for home depot and rogers and bell canada and i can go on forever.... Do some more research........ |
| 3. Written by Janet Bowman, on 13-10-2009 16:36 After trying to place an order today I learned that I was speaking to someone in the Phillipines. With unemployment high and all the emphasis on buying Canadian and shopping locally, I find it difficult to understand the logic behind such a change. You depend on people who earn their living here to spend their money here. That is what keeps the economy rolling. Just how many people did you put out of work? |
 |
| Comments on Sears-time to object | |
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |